Pricing built for your business
7 days free, no card · Cancel anytime · Keep your WhatsApp number
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Starter
To start answering properly.
Goes up to $42 from Nov. 2026
- 3 human agents
- Zeni CRM included (3 pipelines)
- WhatsApp and web chat
- Meta pixels and sales tags
- 600 AI messages a month
- Email support
Pro
For teams ready to scale.
Goes up to $81 from Nov. 2026
- Everything in Starter, plus:
- 10 human agents
- WhatsApp, Instagram, Messenger and web
- 3,000 AI messages a month
- 2,000 flows a month
- 1 AI agent with personality
- Understands voice notes and photos
- Connected catalog (Woo/Shopify)
- In-chat payments with your gateway
- Brain: answers from your documents
Business
The full operation, with serious AI.
Goes up to $161 from Nov. 2026
- Everything in Pro, plus:
- Unlimited human agents
- 10,000 AI messages a month
- 10,000 flows a month
- AI agents with tools (webhooks)
- Memory of every customer
- Shipping and COD (99envíos)
- Connected schedule (Cal.com)
- Bulk sends with templates
Clínicas
Built for healthcare: appointments and reminders.
Goes up to $210 from Nov. 2026
- Everything in Business, plus:
- Ready-made appointment agent
- Team calendar with the status of every appointment
- Automatic reminders
- Routing by city and by ad
- 15 pipelines in the CRM
- Guided onboarding
Agency IA
Full power, unlimited AI.
Goes up to $290 from Nov. 2026
- Everything in Clínicas, plus:
- Unlimited messages and flows
- 15 AI agents with advanced tools
- 1:1 guidance
Compare plans
| Feature | Starter | Pro | Business | Clínicas | Agency IA |
|---|---|---|---|---|---|
| Agents | 3 | 10 | Unlimited | Unlimited | Unlimited |
| Channels | 2 | 5 | Unlimited | Unlimited | Unlimited |
| Bot replies a month | 600 | 3,000 | 10,000 | 10,000 | Unlimited |
| Flows a month | Not included | 2,000 (3 active) | 10,000 | 10,000 | Unlimited |
| Bulk sends a month | Not included | 2 | 10 | 10 | 10 |
| ADS: pixels and tags | Yes | Yes | Yes | Yes | Yes |
| City and ad routing | No | No | No | Yes | Yes |
| Appointment agent | No | No | No | Yes | Yes |
| Zeni CRM | Included | Included | Included | Included | Included |
| CRM pipelines | 3 | 6 | 10 | 15 | 15 |
| Support | Dedicated | Dedicated + onboarding | 1:1 guidance |
Zeni CRM, on every plan
The sales pipeline that already knows your WhatsApp inbox. No extra fee and no setup fee.
Several pipelines
Sales, after-sales or one per branch. Drag each lead to its stage, move it to another pipeline or hide the card.
Appointments and reminders
Book from the chat, it lands on the team calendar, and Zeni reminds the customer on WhatsApp.
Everyone sees their own
Agents see their chats, supervisors their team or cities, admins the whole account.
Metrics per pipeline
New leads, conversion, revenue, cost per lead and return on ad spend, by ad and by agent.
Stages that teach Meta
For example "appointment set" or "won": your ads learn what actually brings sales.
Contacts and quick replies
Import contacts from a CSV and reply with templates that carry photos and videos.
Included in every plan at no extra cost.
Pipelines per plan: Starter 3, Pro 6, Business 10, Clinics 15 and Agency IA 15.
CRM users are the agents your plan already includes: no separate per-user charge.
Need more capacity?
Buy add-on packs without changing plans. Active as soon as the payment is approved.
AI message pack
Extra messages for your assistant
ZeniFlows pack
Extra automation flows
Secure payment · USDT · Automatic activation
Pricing questions
Do prices include taxes?
In Colombia these are final prices with no VAT added. For other countries our team confirms the exact amount when we set up billing with you.
Are WhatsApp messages billed separately?
Yes. Meta bills WhatsApp messages directly to your account, separate from your Zeni subscription. What Meta charges for messages →
What is the founder price?
Anyone who subscribes before October 31, 2026 keeps the current price frozen for 12 months, limited to the first 20 accounts. From November 1, 2026 new accounts start at the new prices.
Can I change plans later?
Yes. You can upgrade anytime from your panel. To downgrade, message us on WhatsApp.
How does the 7-day trial work?
You try Zeni for 7 days with no card, with every feature of the Pro plan. When it ends you choose your plan, Starter included. If you do not continue, nothing is charged.
Preguntas frecuentes
Does Zeni include a CRM?
Yes, on every plan at no extra cost. You get several pipelines with a drag-and-drop board, appointments with WhatsApp reminders, metrics per pipeline and roles so each agent sees only their own.
Do I need to know how to code?
No. Zeni is built for business owners, not engineers. Setup takes 3 clicks with Meta official signup and you are answering customers in minutes.
What is an AI agent like Sofía?
An agent with its own personality that takes over a conversation when you assign it. It connects to real tools: your calendar to book, your catalog to sell and any system via webhook.
How does the 7-day trial work?
Enter your WhatsApp number, get a verification code, and in 2 minutes your trial is live with the Pro plan features, no card. When it ends you choose your plan. No hidden auto-charges.
Do I need a Meta WhatsApp Business account?
Yes. When you connect your channel you link your own account (WABA). Meta bills you directly for marketing messages; Zeni charges only for the software.
Can I connect my CRM or my own systems?
Yes. From the Pro plan, every AI agent has a tools section where you add webhooks: n8n, Make, Zapier or your own API.
What are automatic follow-ups?
If a customer goes quiet for the time you set, Zeni sends a follow-up. You define the text, the delay and the maximum retries so it never gets pushy.
How does automatic re-marketing work?
You link it to an existing flow and Zeni fires it if the customer did not reply. You set the delay and retries (max 3). It follows Meta rules: it only sends inside the 24-hour window, and the customer can write STOP to opt out.
What payment methods do you accept?
Outside Colombia, our team sets up billing with you on WhatsApp (USDT or international transfer). The 7-day trial needs no card.
Are current prices permanent?
For 12 months: anyone who subscribes before October 31, 2026 keeps the current price frozen for 12 months (founder price, limited to the first 20 accounts). From November 1, 2026 new accounts start at the new prices.
Any contracts or lock-in?
None. Zeni is month to month and you cancel from your panel anytime, no penalties.
What if I go over my plan limit?
You buy add-on packs of messages or flows without changing plans, right from your panel. They activate immediately.
Does the agent understand voice notes and photos?
Yes, from the Pro plan. If a customer sends an audio, it transcribes and replies; if they send a photo of a product or an invoice, it analyzes it and acts.
Can it sell from my real catalog?
Yes. Connect your WooCommerce or Shopify and the agent recommends your products with real prices, photos and links. With your gateway connected, it generates the payment link right in the conversation.
Does it remember my customers?
On Business and above, yes. It remembers what each customer bought, what they asked and their name. Memory is per business: your data never mixes with anyone else.
Does it work if my shop has no power or internet?
Yes. Zeni does not run in your shop: it runs in the cloud. Even with your phone off, the agent keeps replying, and you come back to conversations already handled.
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